Return & Refund Policy
Thanks for shopping at Old Man Strength
We understand online shopping can sometimes be difficult to get the exact fit you are looking for. We want you to love the products as much as we do. So, if you are not entirely satisfied with your purchase, we're here to help. Please note we do not offer returns/size changes for items which have been discounted or are on sale.
Drop us an email firstname.lastname@example.org within 3 calendar days to let us know the issue with your purchase. You will be offered the choice of:
- Offer you a full refund if the product has not matched your expectation
- Exchange the item with a replacement item. If you would like an exchange please email us with:
- Order Number
- Why you would like to exchange?
- Which item you are exchanging?
- What you would like as a replacement?
Upon receipt of email we will either approve your refund or send replacement (subject to stock availability).
To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
Please ship all returns to:
Old Man Strength
32/7172 Bruce Highway
Forest Glen, QLD 4556
Full refunds require proof of shipping (to be paid by customer) back to our warehouse. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Exchanges will be shipped without additional cost however you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you have any questions on how to return your item to us, please contact us at email@example.com